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Can I, as a buyer, cancel my purchase after approving the transaction?

If you have approved the PetPay payment but then change your mind, it is up to you and the seller to agree on a refund. Remember that we cannot refund any transaction fees. We strongly recommend that the buyer always meets the dog and the seller BEFORE approving the final payment.

Published 30th January 2023 · 1 min read

Editor and pet expert

André Andersson

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If you have approved the PetPay payment but then change your mind, it is up to you and the seller to agree on a refund. Please remember that we cannot refund any transaction fees.

We strongly recommend that the buyer always meets the dog and the seller BEFORE approving the final payment.

Writer

Editor and pet expert

André Andersson

André Andersson creates fact-based content about dogs and cats on Get a Pet. He writes about breeds, temperament, care, and what to keep in mind when buying a pet, with the goal of making the choice easier and more secure.

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Where can I find my PetPay transactions?

You can find your PetPay transactions under your account, as well as on the homepage: “[PetPay Transactions](https://getapet.com/en/me/petpay-transactions)”.

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What happens if i’ve approved the transaction and the seller backs out?

If the seller no longer wants to sell the dog, you will receive a full refund of the amount you paid. Please contact us and we will assist you.

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