You can find your PetPay transactions under your account, as well as on the homepage: “[PetPay Transactions](https://getapet.com/en/me/petpay-transactions)”.

Where can I find my PetPay transactions?

If you have approved the PetPay payment but then change your mind, it is up to you and the seller to agree on a refund. Please remember that we cannot refund any transaction fees. 

We strongly recommend that the buyer always meets the dog and the seller BEFORE approving the final payment.

If you have approved the PetPay payment but then change your mind, it is up to you and the seller to agree on a refund. Remember that we cannot refund any transaction fees.

We strongly recommend that the buyer always meets the dog and the seller BEFORE approving the final payment.

Can I, as a buyer, cancel my purchase after approving the transaction?

If the seller no longer wants to sell the dog, you will receive a full refund of the amount you have paid. Please [contact us](https://getapet.com/en/help) and we will assist you.

If the seller no longer wants to sell the dog, you will receive a full refund of the amount you paid. Please contact us and we will assist you.

What happens if i’ve approved the transaction and the seller backs out?

In the event of a dispute, please contact us.

Help Center

PetPay